hibije Terms & Conditions

These Terms apply to all users of the hibije platform, including registered account holders, visitors browsing the platform without an account, and any person who participates in any game, promotion, or competition hosted on hibije. By completing the registration process, depositing funds, placing a wager, or participating in any promotional offer, you affirm that:

• You have read and understood these Terms in full;
• You agree to be legally bound by these Terms;
• You meet the eligibility requirements set out in Section 2 of these Terms;
• All information provided during registration is accurate, current, and complete;
• You are acting on your own behalf and not as an agent or representative of any third party.

hibije reserves the right to amend, update, or replace these Terms at any time and without prior notice. Where material changes are made, hibije will endeavour to notify registered players via the contact details held on their account. Continued use of the hibije platform following any amendment to these Terms constitutes acceptance of the revised Terms. Players who do not accept any revised Terms must cease using the platform immediately and contact hibije support to request account closure.

These Terms are written and published in English. In the event of any inconsistency between the English version of these Terms and any translated version that may be provided for reference purposes, the English version shall prevail.

4.1 Accepted Payment Methods

hibije currently supports the following deposit and withdrawal methods for players in Bangladesh:

• Mobile money: bKash, Nagad, Rocket, Upay
• Bank transfer: Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank
• International cards: Visa, Mastercard

Payment method availability may vary based on your account verification status and the transaction amount. hibije reserves the right to add or remove supported payment methods at any time. Players will be notified of any material changes to supported payment methods via their registered contact details.

4.2 Deposits

The minimum deposit amount at hibije is ৳200. Deposits made via bKash, Nagad, Rocket, and Upay are processed instantly and credited to the player's hibije wallet without delay. Bank transfers may take one to three business days to appear in the player's account, depending on the processing times of the issuing bank. hibije does not charge a fee for standard deposits; however, payment providers may apply their own transaction fees, for which hibije accepts no responsibility.

4.3 Withdrawals

Withdrawal requests are processed by hibije's payments team during Bangladesh Standard Time (BST, UTC+6) operating hours. Withdrawals to bKash, Nagad, Rocket, and Upay are typically processed within minutes of approval. Bank transfer withdrawals may take one to five business days depending on the receiving institution. The minimum withdrawal amount is ৳500. Withdrawals will be returned to the same payment method used for the corresponding deposit wherever possible. Players must complete the KYC identity verification process before their first withdrawal can be processed.

4.4 Currency

All player balances, deposits, withdrawals, wagers, and bonuses at hibije are denominated in Bangladeshi Taka (BDT). hibije does not require currency conversion for players in Bangladesh. All amounts displayed on the hibije platform use the ৳ symbol followed by Western Arabic numerals (e.g., ৳1,000).

4.5 Responsible Use of Funds

Players are responsible for ensuring that the funds deposited into their hibije account are from legitimate sources and belong to them personally. hibije does not accept deposits made using funds that belong to a third party. Any attempt to use a payment method registered to another person will result in the deposit being voided and the funds returned, and may result in account suspension pending investigation.

4.6 Unclaimed Funds and Dormant Accounts

An account is considered dormant if the registered player has not logged in for a continuous period of twelve (12) months. hibije will attempt to contact the player via their registered email address and mobile number before applying any dormancy policy. Players with dormant accounts should contact hibije support at [email protected] to reactivate their account and arrange for the withdrawal of any remaining balance.

6.1 Random Number Generation

All RNG (random number generator) casino games available on hibije — including slots, virtual table games, and RNG card games — use certified random number generation technology. The RNG systems used by hibije's game providers are independently tested and certified to ensure that game outcomes are genuinely random and cannot be predicted or manipulated by any party, including hibije itself.

6.2 Live Casino Integrity

Live casino games streamed on the hibije platform are provided by established third-party suppliers including Ezugi and Evolution Gaming. These providers operate under their own regulatory and integrity frameworks. All live game outcomes are determined in real time by physical dealing, spinning, or other randomisation methods conducted by live dealers in professional studio environments. hibije does not control or influence live game outcomes.

6.3 Sports Betting Markets

Cricket betting and other sports markets offered on hibije are based on the actual outcomes of real sporting events. hibije reserves the right to void bets in the event of match abandonment, venue changes, or any other circumstance that materially alters the conditions under which the original odds were set. Specific rules applicable to each sports market are displayed within the hibije sportsbook at the point of placing a wager.

6.4 Return to Player (RTP)

The theoretical return-to-player (RTP) percentage for each slot and RNG casino game available on hibije is set by the respective game provider. RTP values are available within the game information section of each individual title. hibije does not alter or influence RTP settings on any game. Players should note that RTP figures are theoretical long-term averages and do not guarantee specific outcomes over any individual gaming session.

6.5 Technical Malfunctions

In the event of a technical malfunction during a game session — including server errors, disconnections, or display errors — hibije reserves the right to void the affected round and return the wager amount to the player's account. Where a malfunction results in a displayed win that cannot be verified against server-side records, hibije reserves the right to withhold payment of that win pending investigation. hibije's decision in relation to any technical malfunction is final.

6.6 Collusion and Cheating

Any form of collusion, cheating, use of automated playing software (bots), or any other method designed to gain an unfair advantage over other players or over the hibije platform is strictly prohibited. hibije employs monitoring technology to detect irregular betting patterns and suspicious account activity. Accounts found to be engaged in cheating or collusion will be permanently closed and any associated funds may be forfeited.

8.1 Voluntary Closure by the Player

Any registered hibije player may request the closure of their account at any time by contacting hibije support at [email protected]. Upon receipt of a voluntary closure request, hibije will process any eligible pending withdrawal of the player's real-money balance before closing the account. Any remaining bonus balance that has not yet satisfied the applicable wagering requirements will be forfeited upon voluntary account closure. Account closure requests are typically processed within two to five business days.

8.2 Self-Exclusion

Players who wish to take a break from gambling for responsible gaming reasons may request a self-exclusion period through their hibije account settings or by contacting hibije support directly. Self-exclusion suspends access to the hibije account for the chosen period — available options range from a 30-day cooling-off period to permanent self-exclusion. During a self-exclusion period, the player cannot log in, deposit, place wagers, or claim bonuses. Self-exclusion periods cannot be reversed or shortened at the player's request. For further detail on responsible gaming tools, see hibije's Responsible Gaming page.

8.3 Closure by hibije

hibije reserves the right to suspend or permanently close any player account at its sole discretion, including but not limited to cases where: the player has violated these Terms; the player's account is suspected of fraudulent, abusive, or criminal activity; the player has failed to complete the KYC identity verification process within the required timeframe; or the player has been found to be under the age of 18. Where hibije closes an account due to a verified Terms violation, hibije reserves the right to withhold the remaining account balance pending investigation of the violation. In all other cases of hibije-initiated closure, the player's real-money balance will be returned via their registered payment method.

8.4 Effect of Closure

Upon closure of a hibije account — whether voluntary, via self-exclusion, or by hibije — the player will lose access to their account history, transaction records, and any accumulated loyalty or promotional credits. hibije recommends that players download or record any account history they wish to retain before requesting voluntary closure. Following account closure, the player is prohibited from re-registering a new hibije account for a period of 30 days, or indefinitely in the case of permanent self-exclusion or closure due to a Terms violation.

8.5 Disputes and Complaints

If you disagree with a decision made by hibije in relation to your account, a game outcome, a payment, or a bonus ruling, you have the right to raise a formal complaint. Complaints should be submitted in the first instance to hibije support at [email protected], clearly setting out the nature of the dispute, the relevant dates, and any supporting evidence. hibije aims to respond to all formal complaints within five business days. hibije's complaints team will review the matter and communicate a final decision in writing. hibije's decision on any complaint is final and binding.

8.6 Governing Law

These Terms & Conditions shall be construed in accordance with applicable principles of law. Any dispute arising from or relating to these Terms or the use of the hibije platform that cannot be resolved through hibije's internal complaints procedure shall be subject to the exclusive jurisdiction of the competent courts. hibije's failure to enforce any provision of these Terms does not constitute a waiver of that provision or of hibije's right to enforce it subsequently.