Responsible Gaming at hibije
Gaming should always be entertaining — never a source of stress, financial hardship, or harm. hibije is committed to providing every player in Bangladesh with the tools, information, and support they need to stay in control.
Playing Safely Is Our Priority
hibije believes that every player deserves a safe, fair, and enjoyable experience. Our responsible gaming programme is built into the core of how we operate — not added on as an afterthought. We give players in Bangladesh real tools to manage their play, and we work continuously to identify and support those who may be at risk.
What Responsible Gaming Means at hibije
Responsible gaming means that hibije makes every reasonable effort to ensure that our platform is used for entertainment, not to cause harm. This encompasses a wide range of commitments: strict age verification, transparent odds and game rules, player-controlled spending and time limits, self-exclusion tools, and proactive outreach to players whose behaviour may suggest a developing problem.
We recognise that online casino games and sports betting — including cricket betting on the BPL, IPL, and T20 World Cup markets — can be genuinely exciting activities for millions of adult players in Bangladesh. However, we also recognise that for a small proportion of players, gambling can become problematic. When that happens, hibije is here to help — not to judge, not to restrict access arbitrarily, but to provide real, practical support at the right moment.
Who Is Responsible Gaming For?
Every hibije player benefits from our responsible gaming framework — whether you are an occasional slots player, a serious cricket bettor, or a live casino enthusiast. Responsible gaming is not only for people who have a gambling problem. It is for anyone who wants to keep their gaming activity in perspective, set personal boundaries, and ensure that playing on hibije remains a fun and voluntary pastime rather than an obligation or escape.
The hibije Responsible Gaming Pledge
hibije pledges to provide all registered players with access to free, effective responsible gaming tools at all times. We will never make these tools difficult to find, slow to activate, or subject to waiting periods that could expose a player to further harm.
We will act promptly when our monitoring systems or our support team identify a player who may be experiencing gambling-related difficulties. We will treat all responsible gaming interactions with discretion, compassion, and respect.
We will not use responsible gaming messaging as a marketing tactic. Our commitment to player welfare is genuine and unconditional.
Fair Play Certified. hibije operates with SSL encryption, fair game outcomes, and a full suite of responsible gaming controls designed to protect every player on our platform.
Player-First Philosophy
Every feature on hibije — from deposit processing via bKash and Nagad to game design and bonus structure — is built with the player's long-term wellbeing in mind, not just short-term revenue.
Proactive Monitoring
hibije's internal systems continuously monitor player activity for patterns that may indicate problem gambling — such as rapid deposit escalation, extended session durations, or erratic betting behaviour.
No-Pressure Environment
hibije does not use high-pressure tactics to encourage players to exceed their personal limits. We do not send promotional bonuses designed to override a player's self-imposed deposit or time restrictions.
18+ Only — No Exceptions
Access to the hibije platform — including all casino games, sports betting markets, and promotional offers — is strictly limited to adults aged 18 years and above. hibije enforces this policy rigorously through multiple verification mechanisms.
Age Verification at Registration
All new players registering on hibije are required to confirm that they are 18 years of age or older as part of the registration process. This declaration is a binding contractual obligation. In addition, hibije conducts formal Know Your Customer (KYC) identity verification on all accounts before permitting a first withdrawal, and may require age verification documents at any point during an account's lifetime.
Accepted age verification documents for players in Bangladesh include:
- National Identity Card (NID) issued by the Bangladesh Election Commission
- Valid Bangladeshi passport
- Bangladesh Driving Licence (with date of birth visible)
- Birth certificate (for cases where other documents are not yet available)
Where hibije has a reasonable suspicion that a registered player may be under 18, the account will be suspended pending verification and the player will not be permitted to deposit, withdraw, or play during the verification period.
Protecting Minors — Parental Guidance
If you share a device with family members, including children or teenagers, hibije strongly recommends taking the following steps to prevent underage access to the hibije platform:
- Always log out of your hibije account when you are not actively using the platform.
- Use a strong, unique password for your hibije account that is not shared with or visible to minors in your household.
- Do not save your hibije login credentials in shared browsers or on shared devices.
- Enable parental control or content filtering software on devices accessible to children. Reputable parental control tools are available for all major operating systems and mobile platforms.
- Speak openly with teenagers in your household about responsible gambling and the legal age requirements for online gambling in Bangladesh.
If hibije discovers that a player under the age of 18 has successfully registered and played on the platform, hibije will close the account immediately, report the matter to the relevant authorities where legally required, and refund any net deposits made — but will not pay out winnings generated by an underage player under any circumstances.
Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself or in someone close to you. Below are some common warning signs. If several of these apply to you, we encourage you to use hibije's responsible gaming tools or seek independent support.
Spending more money on gambling than you originally planned, and finding it difficult to stop even when your budget is exhausted.
Chasing losses — continuing to gamble in an attempt to recover money that has already been lost, rather than accepting the loss and stopping.
Spending significantly more time gambling online than originally intended, including late-night or all-night gaming sessions.
Being dishonest with family members, friends, or colleagues about the amount of time or money spent on gambling.
Feeling anxious, irritable, or restless when not gambling, or when attempting to cut down or stop gambling activity.
Gambling activity is negatively affecting your work performance, education, family relationships, or other important areas of your life.
Borrowing money, selling possessions, or neglecting essential bills in order to fund gambling activity.
Withdrawing from social activities, hobbies, and relationships that were previously enjoyable in favour of spending time gambling.
Quick Self-Assessment
Ask yourself these questions honestly. If you answer "yes" to three or more, we strongly encourage you to activate hibije's self-exclusion or time-out tool, or to contact one of the support organisations listed in the Getting Help section below.
Have you ever gambled with money that was intended for essential expenses such as rent, food, or utility bills?
Do you find yourself thinking about gambling frequently when you are not playing — planning your next session or replaying past losses?
Have you tried to cut down or stop gambling and found that you were unable to do so without significant discomfort?
Have you gambled to escape worry, stress, depression, or other difficult emotions?
Has a family member, friend, or colleague ever expressed concern about the amount you gamble?
Have you ever felt guilty, ashamed, or regretful after a gambling session?
You Are Not Alone
Problem gambling affects people across all backgrounds and income levels. There is no shame in recognising a problem and seeking help. hibije's support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6), and will always treat your situation with full confidentiality and respect.
Reaching out early — before the situation becomes a crisis — is always the right decision. The responsible gaming tools on your hibije account are available immediately, require no waiting period, and are completely free to use.
Responsible Gaming Tools on hibije
hibije provides every registered player with a comprehensive set of responsible gaming tools, accessible directly from their account dashboard. These tools are designed to give you full control over your gambling activity — no delays, no judgment, no barriers.
Deposit Limits
Set a maximum amount you are willing to deposit into your hibije account over a daily, weekly, or monthly period. Once your chosen limit is reached, no further deposits will be accepted until the limit period resets.
- Daily, weekly, and monthly options
- Takes effect immediately when reduced
- 24-hour cooling-off period to increase
- Set via your account dashboard
Loss Limits
Define the maximum net loss you are willing to accept within a given period. Once your loss limit is reached, your account will be temporarily restricted from further wagering until the limit period expires.
- Daily, weekly, and monthly options
- Based on net wagering losses
- Instant activation when applied
- Cooling-off before limit can be raised
Session Time Limits
Set a maximum duration for any single gaming session on hibije. When your session time limit is reached, you will receive a notification and the option to log out. Keeping sessions short and intentional is one of the most effective ways to maintain healthy gaming habits.
- Custom time limits in minutes or hours
- On-screen countdown reminder
- Automatic session alert at expiry
- Available for all game types
Reality Checks
Enable periodic in-session reminders that display how long you have been playing and your net win/loss position for the current session. Reality checks help maintain perspective and prevent extended, unintentional gambling sessions.
- Configurable intervals (15–60 minutes)
- Shows session time and net result
- Option to continue or end session
- Works across all hibije games
Time-Out Feature
Take a short voluntary break from hibije without permanently closing your account. Time-out periods can range from 24 hours to 6 weeks. During a time-out, you will not be able to log in, deposit, or place bets.
- 24 hours to 6 weeks duration
- Account access suspended immediately
- Marketing communications paused
- Account reopens automatically at expiry
Self-Exclusion
For players who need a longer or permanent break from gambling, hibije offers formal self-exclusion. Self-exclusion is a serious, binding measure and is described in full detail in the dedicated section below.
- Minimum 6-month exclusion period
- Permanent self-exclusion available
- Cannot be reversed during active period
- All marketing immediately stopped
How to access these tools: All responsible gaming tools are available in your hibije account settings under the "Responsible Gaming" section. If you have difficulty locating or activating any tool, contact hibije support at [email protected] and our team will assist you immediately — 24/7, Bangladesh Standard Time.
Self-Exclusion — A Binding Commitment to Yourself
Self-exclusion is the most serious responsible gaming tool available on hibije. It is designed for players who recognise that they need a significant, enforced break from online gambling. hibije treats all self-exclusion requests with the highest priority and implements them without delay.
What Happens When You Self-Exclude
When you submit a self-exclusion request to hibije, the following actions are taken immediately and without any waiting period:
- Your account is locked and you will not be able to log in for the duration of your chosen exclusion period.
- All pending withdrawal requests that are approved at the time of exclusion will be processed and paid out to you. No further deposits will be accepted.
- All marketing communications — including promotional emails, SMS messages, and bonus notifications — will be stopped immediately and will not resume until the exclusion period has fully expired and you have formally requested reactivation.
- Your player data is flagged in hibije's internal systems to prevent account reopening or new account registration attempts during the exclusion period.
- Where technically possible and legally permissible, hibije will share your self-exclusion data with industry self-exclusion registers to prevent you from signing up with other operators during your exclusion period.
Available Self-Exclusion Periods
hibije offers the following self-exclusion durations. You may choose the period that best fits your situation:
- 6 months — the minimum self-exclusion period available on hibije.
- 1 year — a full calendar year of enforced exclusion.
- 3 years — a medium-term exclusion for players who need extended time away.
- 5 years — a long-term exclusion with a structured review process before reinstatement.
- Permanent / Indefinite — a lifetime exclusion with no automatic expiry. Reinstatement requires a formal review process with a minimum 5-year waiting period and independent assessment.
Requesting Reinstatement After Self-Exclusion
At the end of a fixed-term self-exclusion period, your hibije account will NOT be automatically reopened. You must contact hibije support and submit a formal reinstatement request. hibije will conduct a brief responsible gaming assessment before restoring access. A mandatory 7-day cooling-off period applies between submission of a reinstatement request and account reactivation, regardless of the exclusion period that has elapsed. This cooling-off period exists to ensure that the decision to return to gambling is considered and intentional, not impulsive.
Once a self-exclusion is activated on your hibije account, it cannot be shortened, overridden, or cancelled before the chosen exclusion period has fully elapsed. This is an intentional design feature — the purpose of self-exclusion is to create a firm, enforceable boundary, not a temporary inconvenience. Please choose your exclusion period thoughtfully.
How to Request Self-Exclusion
Option 1 — Account Dashboard: Log in to your hibije account, navigate to Settings → Responsible Gaming → Self-Exclusion, and follow the on-screen steps to select your exclusion period and confirm.
Option 2 — Contact Support: Send an email to [email protected] with the subject line "Self-Exclusion Request" and state your preferred exclusion period. Our team will process your request immediately and confirm activation within 1 hour, 24 hours a day, 7 days a week.
Option 3 — Live Chat: Contact hibije's 24/7 live support chat and request immediate self-exclusion. Our agent will activate the exclusion in real time while you are connected.
Your self-exclusion record is protected. In accordance with hibije's Privacy Policy, self-exclusion records are retained for a minimum of 5 years from the date of exclusion and are not subject to deletion requests. This protection exists solely to prevent circumvention of the self-exclusion through account re-registration.
Deposit Limits and Time Controls
Setting personal limits before you start playing is one of the most effective ways to ensure that gambling remains an enjoyable activity within your budget. hibije makes it easy to configure these limits at any time, with immediate effect when you choose to reduce them.
How Deposit Limits Work
Deposit limits cap the total amount that can be credited to your hibije account within your chosen time window — daily, weekly, or monthly. When you reach your limit, the hibije payment gateway will decline any further deposit attempts via bKash, Nagad, Rocket, Upay, or bank transfer until the period resets. Reducing a deposit limit takes effect immediately. Increasing a limit is subject to a mandatory 24-hour cooling-off period to prevent impulsive decisions.
Session Duration Limits
Session duration limits set a hard cap on how long you can remain actively logged in and playing during any single continuous session. When the limit is reached, hibije will display a clear on-screen alert and the option to end the session. If you do not respond within a short grace period, the session will be closed automatically. This feature is particularly useful for players who enjoy late-night cricket betting or live casino sessions where time can pass quickly without notice.
Wager Limits
In addition to deposit and loss limits, hibije allows players to set a maximum total wager amount per day, week, or month across all game types — slots, live casino, sports betting, Andar Bahar, Money Coming, and all other available categories. Wager limits provide a granular layer of control that goes beyond simply restricting deposits, as they also account for re-wagering of winnings.
Practical Tips for Setting Your Limits
- Set limits before you deposit for the first time. It is significantly easier to establish sensible limits when you are not actively engaged in a gaming session. hibije encourages all new players to configure at least a monthly deposit limit during account setup.
- Base your limits on disposable income only. Your gambling budget should be money that you can genuinely afford to lose — never money allocated to rent, groceries, household bills, education, or savings. A general guideline used by responsible gaming organisations is to allocate no more than 1%–2% of your monthly net income to gambling entertainment.
- Review your limits periodically. Responsible gaming is an ongoing practice. Set a reminder to review your hibije account limits every three months and adjust them as your financial situation changes.
- Use multiple limit types together. Combining a deposit limit with a session time limit and a loss limit gives you a layered system of protection that works even if one layer is temporarily exceeded.
- Tell someone you trust. Sharing your self-imposed gambling budget with a trusted family member or friend creates an additional layer of external accountability that can be very effective.
Sample Responsible Gaming Budget
The following is an illustrative example only. Individual budgets will vary based on personal circumstances. This is not financial advice.
Monthly net income: ৳50,000
Suggested max gambling budget (2%): ৳1,000
Recommended monthly deposit limit: ৳1,000
Recommended session time limit: 60 minutes
Recommended daily deposit limit: ৳200
Reality check interval: Every 30 minutes
If gambling is no longer fun at this budget level, the right response is to stop — not to increase the budget. Entertainment should never come at the cost of financial security.
Protecting Vulnerable Players
hibije takes its duty of care toward vulnerable players extremely seriously. We maintain internal protocols for identifying players who may be at elevated risk of gambling-related harm and for intervening appropriately and compassionately when those risk indicators are detected.
How hibije Identifies At-Risk Players
hibije's responsible gaming monitoring system analyses player behaviour continuously and automatically flags accounts that display one or more of the following risk indicators:
- Rapid, significant escalation in deposit amounts over a short period
- A pattern of depositing immediately after a withdrawal (re-depositing behaviour)
- Extended continuous session durations, particularly late-night sessions between midnight and 6 AM Bangladesh Standard Time
- Frequent switching between game types in a short period (a possible indicator of loss-chasing)
- A high ratio of net losses to total deposits over a rolling 30-day window
- Multiple failed deposit attempts after the account has run out of funds
- Player-initiated contact with support that includes language indicating distress, financial difficulty, or relationship problems connected to gambling
When these risk indicators are detected, hibije's responsible gaming team will proactively reach out to the player via email or in-platform notification with information about the responsible gaming tools available to them. This outreach is supportive in nature — it is not punitive and does not automatically restrict the player's account.
When hibije May Intervene Directly
In cases where the risk indicators are severe — for example, where a player has deposited and lost a very large amount in a single session, or where a player's communications with support indicate a mental health or financial crisis — hibije reserves the right to take direct protective action. This may include:
- Temporarily cooling down the player's account for 24–72 hours while our team makes contact.
- Imposing a temporary deposit limit reduction as a precautionary measure.
- Requesting that the player complete a brief responsible gaming check-in before their next deposit is accepted.
- In serious cases, referring the player to external professional support organisations and imposing a mandatory account cooling-off period.
hibije will always communicate clearly with the player about any protective action taken, explain the reason for the action, and provide information about how to access support resources.
Staff Training
All hibije customer support team members who interact with players undergo responsible gaming awareness training. This training covers how to recognise the signs of problem gambling in player communications, how to respond with empathy and without judgment, and how to escalate cases to the responsible gaming team when appropriate. Responsible gaming is not a function handled solely by automated systems — it is a core part of how every hibije support interaction is conducted.
Continuous Monitoring
Automated systems review player activity 24/7 for behavioural risk indicators without manual intervention delays.
Trained Support Team
Every hibije support agent is trained to handle responsible gaming conversations with care and professionalism.
Proactive Outreach
At-risk players receive proactive outreach before problems escalate, not only after a crisis has occurred.
Data-Protected Records
All responsible gaming interactions are handled confidentially and stored securely under hibije's Privacy Policy.
Getting Help and Support
If you feel that gambling is becoming a problem for you — or for someone you care about — please do not wait to seek help. Support is available, it is confidential, and it works. The following resources are available to players in Bangladesh and internationally.
Contact hibije Responsible Gaming Support
hibije's responsible gaming support team is available around the clock. Reaching out to us is always the right first step — we can activate your chosen responsible gaming tool immediately and connect you with further resources if needed.
[email protected]
Available 24/7 via your hibije account dashboard
Responsible gaming requests actioned within 1 hour
Bangladesh Standard Time (BST, UTC+6)
External Support Organisations
In addition to the tools and support available directly through hibije, we encourage players who are experiencing gambling-related difficulties to contact one of the following independent organisations. These services are confidential and provided free of charge.
Gamblers Anonymous International
A worldwide fellowship of individuals who share their experience, strength, and hope with one another in order to recover from problem gambling. GA meetings are available in many forms including online and telephone formats accessible from Bangladesh.
Web: www.gamblersanonymous.org
Gambling Therapy (Gordon Moody)
Gambling Therapy is a global online service offering free practical advice and emotional support to anyone affected by problem gambling. It provides support in multiple languages and operates an online chat, email support, and an active community forum.
Web: www.gamblingtherapy.org
GamCare
GamCare provides information, support, and free counselling for people with gambling problems and those affected by a loved one's gambling. The GamCare helpline and online chat are available around the clock.
Web: www.gamcare.org.uk
hibije provides the above organisation names and web addresses for informational purposes only. These organisations operate independently of hibije. Players in Bangladesh who do not have reliable internet access to these websites are encouraged to contact hibije support directly — our team can provide localised guidance and referral information appropriate to your situation.
hibije Responsible Gaming Commitments at a Glance
- 18+ Only: The hibije platform is strictly for adults aged 18 years and above. Age verification is mandatory for all withdrawals and may be requested at any time.
- Free Tools, Always Available: Deposit limits, loss limits, session time limits, reality checks, time-out, and self-exclusion are free to use, always accessible, and never require a waiting period to activate (except where cooling-off periods are built in by design for player protection).
- Immediate Self-Exclusion: hibije processes all self-exclusion requests within 1 hour, 24 hours a day, 7 days a week. No self-exclusion request is ever delayed, queued, or subject to a business-hours restriction.
- No Marketing During Exclusion: Players who have activated a time-out or self-exclusion will not receive any promotional communications from hibije for the duration of their exclusion period.
- Proactive Monitoring: hibije's systems actively monitor for at-risk behaviour and our team will reach out to players who may be experiencing difficulties — we do not wait for players to come to us.
- Confidential and Compassionate: All responsible gaming interactions are handled with full confidentiality, without judgment, and with genuine care for the player's wellbeing.
- Transparent Odds and Game Rules: hibije provides clear information about the rules, return-to-player percentages, and odds of all games and betting markets available on the platform.
Ready to Play Responsibly at hibije?
Set your limits, explore cricket betting, live casino, slots, Andar Bahar, and more — all in one safe platform with instant bKash and Nagad payments.